Publicis Groupe Ukraine

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KredoBank: The Right Bank at the Right Time

Goals

Attract new customers through a mobile app — it sounds simple, but in reality, each installation should become not just a number in a report, but a real driver of business: opening cards, connecting products. The plan was ambitious: during one advertising flight (~2 months), scale traffic and increase the number of installations by 80%, which would help the client’s business achieve +15% growth in opened cards.

Challenge

The banking category in digital is practically not growing (source: SimilarWeb PRO, 2025). The average user already has several cards and apps from different banks installed. People rarely look for a new bank; they just use what they already have on their phone.
In such conditions, classic performance becomes more expensive every day, and competition for each installation becomes more aggressive. We needed to not just buy traffic, but appear at the very moment when a person has a specific financial need: “I need an easy-to-understand card,” “I want a profitable transfer,” “Where can I quickly open an account?” And at that very moment, offer a simpler and more appropriate solution. Otherwise, one of our competitors would get the install.
Insight and strategy

After conducting a behavioral analysis, we realized that users don’t choose a bank as a brand. They choose the fastest way to solve their problem. Open a card — now. Transfer funds — without confusing fees. Open an account — in a few clicks. If the app doesn’t explain its value in a few seconds, the decision is made in favor of another.
We built a strategy around the idea of being present at all key touchpoints and immediately responding to requests in the language of Kredobank’s positioning — “correct, transparent, without unnecessary complications.” The ad did not talk about the brand, but showed a specific solution: the simplest and most correct way to meet your financial needs here and now.

Execution

We started with the foundation — optimizing the installation point. We audited the visual and content parts of the pages in the stores and formed recommendations with a focus on clearly communicating value. The user should understand in 3 seconds why this particular bank.

Working with search queries became the basis. We launched search campaigns with broad matching based on AI and an expanded system of negative keywords that was constantly updated. Every relevant query should lead to us, not to our competitors.

But we went further — competitive expansion. We launched advertising for competitors’ brands. Yes, it’s expensive, but it consolidates our presence in a competitive environment and shapes the perception of Kredobank as a strong player. When a user is looking for a solution, they see us — with an alternative that may be better.

The performance mix expanded our reach: Google ecosystem, Meta, TikTok — each channel captured the audience at different stages of the decision-making process. And personalization after a click through custom app pages for users from ads ensured maximum relevance and conversion.

Results

During the flight (October-December 2025), we managed to exceed our goals:

  • We increased the number of app installs by 91% (exceeding the target by 13%).
  • And the daily number of cards opened in the app increased by an average of +20%, confirming the impact on business results

When performance marketing is successfully combined with clear positioning and a well-thought-out installation point, the app becomes not just another bank on the list, but the simplest and most appropriate solution for the user.

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KredoBank: The Right Bank at the Right Time
Changing the Symbolism with the Motherland Pride

In Ukraine, Pride events do not have a long history. COVID-19 in 2020 made it even more difficult, as all Pride events were canceled and switched to online, which reduced the audience dramatically. Online involves only LGBTQ+ activists. Offline Pride events are a moment of visibility for a wide audience. KyivPride and Saatchi & Saatchi had a difficult task – during a pandemic they needed a campaign that spread online Pride events across the country.

We hacked the tallest European statue, the iconic Motherland Monument, with the help of drones and the Dronarium Ukraine team we attached a huge rainbow flag to its sword in real-time. The statue’s symbolism was transformed – from the protection of Soviet values to human rights protection and raising awareness of gender equality. It was an upside-down shift in symbolism that immediately resonated with society.

The task was to make our Pride event visible in Kyiv during COVID-19 pandemic restrictions. But our stunt made Kyiv’s Pride visible all over the world with more than 100 million impressions in the first three days. The Motherland Monument stunt was recognized as the EVENT OF THE YEAR in Ukraine & Eastern Europe.

The Motherland Pride won several awards in the biggest world festivals on creativity and efficiency, such as Effie Awards Ukraine 2021, Cannes Lions 2021 and 2022, Andy Awards 2021, Golden Drum 2021, AD Stars 2021, D&D 2022, and The One Show 2022.

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Changing the Symbolism with the Motherland Pride
Podorozhnyk – Knows That Helps

Podorozhnyk is one of the TOP-5 pharmacy chains in Ukraine. The brand is growing rapidly, therefore, it needs an update that would reflect its fresh essence, advantages, and values.

The Publicis Ukraine team has rethought the brand identity and key message for the new Podorozhnyk. This is how the slogan appeared: “Podorozhnyk. Knows that helps”. It is based on two main brand advantages. On one hand, the brand has the necessary competencies, knowledge, experience, and resources to tell the client which drugs would be helpful in a specific case. On the other hand, Podorozhnyk cares about its client, offering high-quality drugs with no fakes. Also provides regular discount programs: “Quality available to everyone”, and provides additional services such as “Doctor at the pharmacy” etc.

Then the agency team updated the logo. Over the past years, Podorozhnyk has managed to build brand awareness, so when working with the visual component, it was important to maintain continuity, while reflecting updates and modernizing it. Thus, the recognizable medical cross and plantain leaf were visually rethought in the main green color. They merged into a single entity, where the significant element of the sign is linked to the corresponding word in the logo by color: the cross to the word pharmacy and the leaf to the Podorozhnyk. The logo has become concise and simple to understand, and the font has become lighter, neater, and more open.

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Podorozhnyk – Knows That Helps
LENOVO: MEOWBOOK

This is a showcase of how Lenovo, a hi-tech electronics brand, thinks not only about the functional features of its products, but also takes care of both product usage conditions and client’s comfort.

Creating of Lenovo Meowbook – laptop for cats – added more emotions into the user-brand relationships as well as highlighting such a problem as ‘device damaging from cat’s fur’ which became communicative innovation in this category.

Virus orientation, originality, and non-standard merging of high technologies and additional customer care allowed Lenovo to be organically discussed in media and got 9.5 million impressions.

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LENOVO: MEOWBOOK
The Best Side of Molokiia

Molokija has found the solution in the situation with a quite limited advertising budget and persistently strong competitors’ activity. The Brand has stood out and found its own communication niche in the category.

Rebranding has been conducted, which led to changes in product packaging so that the product ingredients are now the most important highlighted detail. The aforementioned changes along with elaborately planned cross-media activity led us to the significant increase in OFF-TAKE indexes. As a result, both the White Yoghurt and Kefir became No. 1 in terms of market share in hryvnias as well as in tonnages in the period from February till May 2021.

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The Best Side of Molokiia
Get your head in the game with Lion together

In the category of chocolate bars, where the brand is chosen emotionally and standing near the shelf, we work with a young audience of 16-24 years old. This generation least of all trusts advertising and selects the brands that it really loves, considers cool and relevant in its philosophy.

Our task was to find a massive territory for communication on which the brand would look organically. And we have chosen for ourselves the cybersport, which is polarized among young people and is actively developing. But what we needed was involving emotional communication. Therefore, we became the first sponsor of the bars of the Kyiv tournament on the mega-popular game in Ukraine – Dota 2.

Thanks to the native integration into the tournament itself, as well as large-scale support with the announcement, we were able to not only reach and engage the audience but also achieve our goals.

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Get your head in the game with Lion together
DigiVision for SausageSnack

We faced a challenge to break into the everyday life of people with a new product Kabanosy – long, thin sausages made from natural meat, positioned in between the meat-sausage and snack category. Until 2019 the product was unknown to both Ukrainian customers and distributors. Retail shops didn’t understand in which division the product should be sold, customers were puzzled whether to make sandwiches or eat Kabanosy with beer.

New product inspired us for a new approach for mixing media channels. We turned the classical media mix upside down and developed “DigiVision”, where digital plays a leading role in generating reach and TV is playing a secondary role. Non-standard and effective usage of media allowed Kabanosy to become a leader of the category of Snack and Meat products with minimal investment and significantly grew monthly sales.

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DigiVision for SausageSnack
Take it smoothie – Molokiia

Pandemic is a hard time for people: we are flooded by bad news and sad thoughts. We all need a source of calmness and harmony during these times.

Therefore we created a new philosophy “Take it smoothie”, which helps to deal with bad moods and tough problems.

We used only social networks to promote our campaign and created bright content, interesting copy, and super cool Insta-masks.

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Take it smoothie – Molokiia
KredoBank: The Right ASO for the Right Bank

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Clients

Coty
Renault
White Rock
Winner
Arterium
FCA
КОМО
Molokia
Chumak
Peugeot Citroen
B&H
L`Oreal Ukraine
Nestle
Save Wild
StarLadder
Sandoz
P&G
Sanofi
Lactalis
Beiersdorf
Kyivstar
LVMH
Дмитрук
Carlsberg Ukraine
Eurocar
Клуб Сиру
Lotos
Unity Bars
METRO
Reckitt Benckiser
Philip Morris
Essity
Ukrsibbank PNR Paribas Group
Mango
Coca-Cola HBC
Дарниця
Samsung
Stellantis
Electrolux
Mondelez
Таблеточки
Raiffeisen Bank
Duracell
NAMU
Visa
ABInBEV
OLX
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